ORDERING

How can I order?
  1. Go to our shop
  2. Select a product category on the left.
  3. Select a product.
  4. If you have found a product that you like, choose the weight.
  5. Select add to cart.
  6. When you’re done adding products to your cart go to your cart here.
  7. Check the products in your cart and select proceed to checkout.
  8. Enter your information and shipping address.
  9. Select your preferred shipping method.
  10. Select your preferred payment method and continue to place order.
  11. Round up the payment and check your email for a confirmation email.
Can I cancel my order?

Yes, you can cancel your order before it has been shipped.
Once the order has been shipped we will not be able to cancel or change the order. You will have to ship the item back to get a refund at that point.

How do I cancel my order?

To cancel or change an order, send us an email ASAP.

I did not receive a confirmation email

We automatically send you a confirmation email. The email might have landed in your spam inbox. If you have not received this email at all, please contact us.

SHIPPING

To what countries do we ship?

We ship to the following countries:

  • United States
  • Canada
  • United Kingdom

Our products are shipped with Asendia, USPS or PostNL. 

How long will delivery take?

After items are done processing and have been shipped, they should be delivered to your doorstep within 10 – 12 business days. 

Coronavirus update
Shipping is currently taking longer due to the corona crisis. Delivery can currently take up to 20 business days. Despite delay that can occur, we of course guarantee delivery!

What does shipping cost?

We charge a flat fee of $7.99 (regardless of how many items you order). All orders are shipped with tracking.

How are the products packaged?

The products are shipped in small boxes or bubble mailers. Only your address and our return address are on the package.

PAYMENT

What are the payment options?

We offer the following payment options: 

  • PayPal
  • Credit Card
Trouble paying for your order?

We are here to assist with your payment problems. Please contact us if you have any questions.

What is the return policy?

You can find our return policy here. 

In short, we accept any unopened and sealed package as long as the customer contacts us within 15 days of the delivery date. 

Get in touch with us via our contact form and we will reply your message on weekdays within 24 hours.

EXTRA INFO 

What is Slim Vape Pen

Slim Vape Pen is an online retailer for premium Vape products.

Is there an age requirement ?

Yes. You must be at least 21 to purchase our products.

Until when can the disposable pens be used?

For freshness and getting the most out of your battery, we recommend using your disposable vape pen within 60 days.